Privacy Policy

  • MERAKI Beauty Studio values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our studio, book services, or interact with our website or social media platforms.

    No mobile details or personally identifiable information will be shared with third parties or affiliates for marketing or promotional purposes.
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    Information We Collect

    We may collect personal information including:

    Personal Details
    • Name
    • Phone number
    • Email address
    • Date of birth (if required for services)
    • Emergency contact information

    Service Information
    • Appointment history
    • Beauty, skincare, and lash preferences
    • Allergy or medical information relevant to services
    • Service photos or videos (with client consent)

    Payment Information

    All payments are securely processed through third-party payment providers. MERAKI Beauty Studio does not store full card information.

    Website & Booking Data
    • Information submitted through online booking
    • Website or social media interactions
    • Device or browsing information when visiting our website

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    How We Use Your Information

    We use your information to:
    • Schedule and manage appointments
    • Provide safe and customized beauty services
    • Send appointment confirmations and reminders
    • Process payments
    • Maintain service records
    • Improve customer experience
    • Send promotions or updates (you may opt out at any time)
    • Comply with legal requirements

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    Information Sharing

    MERAKI Beauty Studio does not sell or rent personal information.

    Information may be shared with trusted third parties including:
    • Booking and scheduling platforms
    • Secure payment processors
    • Insurance or legal authorities if required by law

    All third parties are required to maintain confidentiality and protect your information.

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    Photos & Marketing Consent

    Before and after photos or videos may be taken for:
    • Client records
    • Training purposes
    • Marketing and social media (ONLY with client permission)

    Clients may request removal of photos at any time.

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    Data Protection

    We take reasonable steps to protect your personal information, including:
    • Secure booking and payment systems
    • Password-protected client records
    • Limited staff access to client data

    While we work to protect your data, no system can guarantee complete security.

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    Your Privacy Rights

    You have the right to:
    • Request access to your personal information
    • Request corrections to inaccurate information
    • Request deletion of records when legally allowed
    • Opt out of marketing communications

    Requests can be made using the contact information below.

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    Minor Clients

    Clients under the age of 18 must have consent from a parent or legal guardian before receiving services.

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    Policy Updates

    MERAKI Beauty Studio may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

spa policies

  • 24 hour Cancellation

    Every appointment is important and time has been reserved specifically for you so wecan best accommodate each service you have scheduled. If you need to cancel or reschedule your appointment, please provide a 24 hour notice. This gives an opportunity to adjust our schedule, and contact clients on the wait list.

    A cancellation within 24 hours of the appointment time will result in 50% charge of the service(s) scheduled. No call-No show, will result in 100% charge in order to schedule a future appointment with us.

  • PROMPTNESS

    Please arrive on time for your appointment. After 15 minutes we will need to reschedule your appointment. If you are running late, please send a courtesy message.

  • Studio Courtesy

    A courtesy email and text message are sent upon scheduling, 2 days before your appointment, 24 hours before your appointment and 8 hours before your appointment. Please keep in mind that you are responsible to remember your appointment information in order to avoid missed appointments and fees. You are welcome to contact US about appointment information if you are unsure.

  • SPA ETIQUETTE

    Please finish all phone calls before entering the spa. Silence or put your phone on vibrate. We aim to create a relaxing environment for those enjoying our facility.

  • refunds and exchanges

    All gift cards and online gift certificates are final sale, no refunds. Gift cards and online gift certificates cannot be redeemed for cash. Products purchased can be exchanged or returned if more than half full. The product container must be in new condition with eligible font. Exchanges and returns will be accepted within 60 days of purchase.

polizas de spa

  • cancelacion 24 horas

    Cada cita es importante y se ha reservado tiempo específicamente para usted para que podamos adaptarnos mejor a cada servicio que haya programado. Si necesita cancelar o reprogramar su cita, proporcione un aviso de 24 horas. Esto nos da la oportunidad de ajustar nuestro horario y contactar a los clientes en la lista de espera.

    Una cancelación dentro de las 24 horas de la hora de la cita, resultará en un cargo del 50% del los servicio(s) programado(s). No llamar-No presentarse, resultará en un cargo del 100% para poder programar una cita futura con nosotros.

  • puntualidad

    Por favor llegue a tiempo a su cita. Después de 15 minutos necesitaremos reprogramar su cita. Si anticipa que va llegar tarde, por favor envíe un mensaje o llamada de cortesía.

  • Cortesia de spa

    Se envía un correo electrónico y un mensaje de texto de cortesía al programar cita, 2 días antes de su cita, 24 horas antes de su cita y 8 horas antes de su cita. Tenga en cuenta que usted es responsable de recordar la información de su cita para evitar citas perdidas y cargos. Le invitamos a comunicarse con nosotros para obtener información sobre la cita si no está segurx.

  • modales de spa

    Por favor termine todas las llamadas telefónicas antes de ingresar al spa. Silencie o ponga su teléfono en vibración. Nuestro objetivo es crear un ambiente relajante para quienes disfrutan de nuestras instalaciones.

  • reembolsos y cambios

    Todas las tarjetas de regalo y certificados de regalo en línea son de venta final, no hay reembolsos. Las tarjetas de regalo y los certificados de regalo en línea no se pueden cambiar por dinero en efectivo. Los productos comprados se pueden cambiar o devolver si están llenos más de la mitad. El contenedor del producto debe estar nuevo y con una fuente elegible. Se aceptarán cambios y devoluciones dentro de los 60 días posteriores a la compra.